Letter Requesting and Respond For A Service

5 May 2016

Athena Lee
XXX Salon
DKI Jakarta

Dear Ms Lee

On 1 May 2015 I attended your XXX salon to have my hair trimmed and coloured by one of your hairdressers, Jacinda. I asked for a subtle red tint with blended-in highlights – nothing drastically different from my hair at the time. Jacinda quoted $250 for a trim, permanent base colour and a half-head of highlights.

I left your salon after three hours, at 9:00 pm. Jacinda and the manager, Dave, asked me if I was happy with the colour. I said yes as it looked quite subtle in the salon, which was very dimly-lit. It wasn’t until the next morning, 2 May 2013, that in the daylight I could see my hair was bright red with bold orange-toned stripes. My hair was not a subtle colour, as I had requested from Jacinda.

Please find attached a photo of my hair before the colour, and a photo of it now, which demonstrates the dramatic difference.

At 11:00 am on 2 May 2015 I phoned your salon and spoke to Dave. I told him that my hair was not as I had requested, and asked if I could return to have it corrected. He replied that I was clearly “perfectly happy” with my hair when I left the salon, and that it was exactly what I had asked for. Dave stated that I would need to make another appointment to have the colour stripped, for a cost of at least $100.

As my hair colour is not what I asked for, I would like to return to your salon and have a hairdresser correct my hair colour at no extra charge. If this cannot be arranged, I want you to compensate me for the cost of having my hair corrected at another salon.

If I do not hear from you within 10 business days, I will forward my complaint to Consumer Affairs Victoria for further advice.

Please contact me on my phone number above at any time to discuss this letter.

Yours sincerely

Amanda Jones

Dear Mrs. Jones

Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our mistake recently. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

In order for us to escalate your feedback and complaint to the problem, we would appreciate if you could provide us your phone number.

Once again, please accept our sincere apologies and we look forward to serve you. Should you require any further assistance, you are welcome to contact our salon.

Best regards,

Athena Lee


Appointment Example

Blac Chyna
Sales Director of ABC Company
123 Anywhere Road
Joslin, CA 91258

Kylie Jenner
CEO of Kylie Cosmetics
NYC, USA 15477

November 09, 2016

Dear Ms. Kylie Jenner,

I am the sales director of ABC Company. I briefly met you at the WorldWide Conference this last April. Ariana Seift, one of our sales team representatives, is going to be in the NYC area between December 12– December 15 and is interested in briefly meeting with you on any one of those particular days for about 45 minutes sometime between 10am – 1pm.

Ariana has performed extensive research regarding your company and thinks she’s come up with a mutually beneficial proposition for both our businesses that she is eager to discuss with you.

Would it be possible for you, or a person you delegate, to meet Ariana Seift on one of the suggested days? I will contact you in a couple of days in order to answer any of your questions and to possibly arrange this brief appointment.


(Blac Chyna)

Business Phone Call Conversation

Receptionist: Good Afternoon, West Company, how may I help you?

Ms. Jenner: Yes, I would like to speak to Kim Kardashian, please.

Receptionist: I’m sorry, Ms. Kim Kardashian is out of the office at the moment.

Ms. Jenner: Do you know when to expect her?

Receptionist: I should be back about 3:00. Would you like to leave a message?

Ms. Jenner: Yes. My name is Kendal Jenner.

Receptionist: Is that J-E-N-E-R?

Ms. Jenner: It’s with two N’s.

Receptionist: Okay, and may I tell her what this is in regards to?

Ms. Jenner: Well, it’s a rather personal matter…

Receptionist: That’s okay. How can she reach you, Ms. Jenner?

Ms. Jenner: At 123-4567

Receptionist: 123-4567. Fine. I will give her the message as soon as she returns.

Ms. Jenner: Thank you very much.

Receptionist: You are welcome. Goodbye.



Secretary : Good morning. What can I do for you miss?

Galih : Good morning. I’m Galih. I am here to meet Dr. Annabel to check my eyes

Secretary : Have you made the appointment with her?

Galih : Yes I have. Yesterday I called him and he told me to come to him office at 10 o’clock

Secretary : But now Dr. Annabel is still attending the meeting. Would you mind waiting her?

Galih : Hmm, how long has it been? And what time does the meeting over?

Secretary : it started at 9 o’clock and probably will be over at twelve o’clock.

Galih : I cannot wait for him until twelve o’clock. I’d like to change my appointment with him.Can you rearrange the appointment for me?

Secretary : With my pleasure mister. Let me check her schedule first. Hmm how about tomorrow at nine o’clock? She will be available.

Galih : Ok. Tomorrow at nine o’clock, thanks.

Secretary : You’re welcome.

Make Appointment

Receptionist: Good morning, CCC Bank.

Customer: Yes, good morning. I’d like to make an appointment to discuss the re-financing of my loan.

Receptionist: Just a moment, I’ll put you through to the loans department.

Customer: Thank you.

Secretary: Loans department, how can I help you?

Customer: My name is Bryan. I would like to discuss the new terms of my loan repayments.

Secretary: Yes, hello, Mr Bryan. I believe it was Mrs Fieldhouse who handled your loan. I’ll just have a look in her diary. Is there any particular day next week that would suit you best?

Customer: Mmm, probably Wednesday, but Friday is all right, too.

Secretary: It will have to be Friday then, as Mrs Fieldhouse will be rather busy on Wednesday. Shall we book you in at 10 o’clock?

Customer: Yes, that’s fine. Thank you.

Secretary: Thank you, Mr Bryan. See you on Friday then. Bye bye.

Customer: Bye.